Technology cant replace humans -- especially when it comes to insurance. However, a recent article published in VentureBeat, called "How chatbots can settle an insurance claim in 3 seconds," challenged this idea. Citing AmazonGo, the article presented the idea that chatbots, those "smart" robots a consumer texts with, offer a fast and convenient option that is especially appealing in the insurance industry. Writer Alex Sun argues that, since the insurance claims process is usually less t...